Frequently Asked Questions
Everything you need to know about your wagwear order.
How do I determine the right size for my dog?
We provide a comprehensive size guide on each product page. We recommend measuring your dog's neck, chest girth, and back length to ensure the most comfortable fit for our apparel and harnesses.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. If the fit isn't perfect, you can easily exchange it for a different size through our online portal.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-7 business days, while expedited options are available at checkout.
Are your products machine washable?
Most of our fashion pieces and beds are machine washable on a gentle cycle with cold water. We recommend air drying to maintain the integrity of the fabric and hardware.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as 'buy now, pay later' options like Afterpay.